Information
Customer Service
For over four decades, Monarch/Cypress has been a trusted supplier of luxury bathrobes, towels and linens to the most prestigious hotels, resorts and spas such as Westin, Sheraton, Loews, Four Seasons, Omni, Ritz-Carlton, and Marriott to name a few. When you purchase a product from Monarch/Cypress you can rest assured you are getting the highest quality hotel grade products that will hold up to the most rigorous of environments.
We are glad to answer any questions you may have.
The fastest way to get in touch with us is to email us!
You may also call us toll free at 866-427-8695. Please note that due to heavy volume, it may take up to 48 hours for us to respond.
Orders are not accepted over the phone and are only processed through this website.
Operational calling hours are 10 am-4pm EST / Mon- Fri. only. We STRONGLY suggest you email us instead.
RETURNING/EXCHANGING AN ITEM
CANCELLING AN ORDER
WHOLESALE SALES
FREQUENTLY ASKED QUESTIONS
Shipping
PLEASE NOTE DUE TO MULTIPLE HURRICANES, DELIVERY TO THE SOUTH EAST MAY TAKE MORE TIME THAN USUAL
FREE UPS GROUND SHIPPING TO THE CONTIGUOUS UNITED STATES (48 states only)
Cost of shipping is based on the weight of the item(s) and the destination. Our items weigh between 3 and 5 lbs. each. Actual shipping rates are shown prior to placement of order (just after you enter your shipping location information) Items are shipped Monday through Friday.
PERSONALIZED ITEMS TAKE APPROXIMATELY 7-10 BUSINESS DAYS TO BE EMBROIDERED BEFORE SHIPPING. IF YOU CHOOSE EXPEDITED SHIPPING PLEASE NOTE THAT THIS STILL MEANS IT WILL TAKE 7-10 BUSINESS DAYS TO EMBROIDER- BUT YOUR ORDER WILL TAKE LESS TIME ONCE IT IS SHIPPED.
All non-personalized orders ship within one to three business days. Orders placed after 12 Noon EST are processed the next business day. This means that even if you chose expedited shipping but you place your order after 12 Noon, it will not ship until the next day. Please consider this when calculating timing. Please note that Next Day or 2nd Day shipping DOES NOT include the weekend.
Returns /Exchanges
PERSONALIZED ITEMS CANNOT BE RETURNED.
All non personalized items* may be returned within 30 days of purchase (Or by Jan 15, 2024..whichever is longer) as long as item has not been used or laundered and is returned in its original package.
To EXCHANGE or RETURN an item:
click on this RETURN/EXCHANGE FORM
or at the link at the bottom left of this page and fill out the form.
2) We will email you a UPS return label and instructions as to how to return.
3) Once we receive the item we will credit you the cost of the item MINUS the shipping cost for returning the item. The return shipping costs are listed below.
SHIPPING COST TO RETURN/EXCHANGE ITEM:
This cost is the simply how much it costs us to ship and return the item. We do not profit from it and find it is simpler and cost less than it would cost you to return the item on your own.
The shipping return cost is $9.99
If you are returning more than one item the shipping cost for each additional item is $2.50 per item.
Cancel An Order
To cancel an order you must contact us within 24 hours. Orders are usually processed at 12pm EST Mon-Fri. Once an order has shipped or is monogrammed, we cannot cancel it.
Track Order
To track the shipment of your order please enter the order number here:
Monarch/Cypress
301 Helen St
South Plainfield, NJ 07080
For Distributers, Wholesalers or Retail Stores
For wholesale pricing/sales information you can visit our wholesale website at: www.monarchcypress.com
